ECLbet Privacy Policy – Personal Data Protection for Malaysian Players

When you register and use the platform ECLbet, we collect various types of information to enable us to provide you with a safe, accurate, and high-quality service. The categories of data we collect are set out below.

Account Registration Information:

• Full name as shown on your identification document
• Active Malaysian phone number
• A valid email address
• Your chosen username
• Password (stored as an unreadable hash)
• Date of birth (for age verification — must be 21 or above)

Financial Transaction Information:

• Deposit records via DuitNow, Touch 'n Go eWallet, FPX, GrabPay, Boost, or ShopeePay
• Withdrawal records to your Malaysian bank account or e-wallet
• Account holder name for the payment method (for ownership verification)
• Transaction history within your ECLbet account

Platform Usage Information:

• The IP address of your device when accessing ECLbet
• Device type, operating system, and web browser used
• Login and logout session data
• Betting and gaming history on the ECLbet platform
• Account preferences and settings configured by you
• Approximate location data based on IP address (country/region)

ECLbet does not directly collect credit card numbers or bank account details. All payments are processed through secure, certified third-party payment channels, and we receive only transaction confirmations — not your full sensitive financial information.

ECLbet uses personal data collected solely for legitimate and relevant purposes. The following are the primary purposes for which your data is used by ECLbet.

Your data never used by ECLbet for third-party marketing purposes, sold to data brokers, or shared with other companies for their commercial benefit. Marketing communications from ECLbet itself — such as promotional and bonus notifications — are only sent if you have given your consent or where there is an existing service relationship, and you may opt out at any time.

The security of your personal data is our absolute priority ECLbet. We have implemented multiple layers of technical and organisational security to ensure your information is always protected from unauthorised access, breaches, or misuse.

Technical security measures we employ:

• 256-bit SSL Encryption – All data transmitted between your device and ECLbet's servers is encrypted using 256-bit TLS/SSL, the same standard used by leading financial institutions worldwide.
• Encrypted password storage – Your password is stored as a cryptographic hash (bcrypt) that cannot be read or recovered by anyone, including ECLbet's own technical team.
• Two-factor authentication (2FA) – ECLbet encourages the use of two-factor authentication for an added layer of protection when logging into your account.
• 24/7 security monitoring – Our automated monitoring system operates around the clock to detect and respond to any suspicious activity or unauthorised access attempts.
• Data segregation – Sensitive financial data is stored separately from personally identifiable information using a secure microservices architecture.
• Regular security audits – The ECLbet platform undergoes regular penetration testing and security audits conducted by independent cybersecurity experts.

Organisational measures:

• Access to ECLbet players' personal data is restricted to staff who genuinely need it to carry out their duties (principle of least privilege).
• All ECLbet staff who handle personal data undergo data protection training and are bound by strict confidentiality agreements.
• A clear data security incident response procedure is in place to ensure that any data breach is addressed swiftly and accurately.

ECLbet does not sell, rent, or trade your personal data to any third party for their commercial purposes. This is a non-negotiable commitment. However, there are limited situations where ECLbet needs to share certain data with selected and trusted third parties — solely to enable us to provide services to you.

Third parties that may receive your data and the purposes for doing so:

• Payment service provider – Payment processors DuitNow, Touch 'n Go eWallet, FPX (Maybank2u, CIMB Clicks, and others), GrabPay, Boost, and ShopeePay receive the transaction information required to process your deposits and withdrawals. These providers are subject to their own strict privacy and security policies.
• Game software provider – ECLbet's casino, slots, and virtual sports game providers may receive the session data necessary to deliver the gaming experience. This does not include your full personally identifiable information.
• Legal authorities – ECLbet is required by law to disclose data upon receipt of a valid order from the relevant authorities, a court, or a regulatory body with lawful jurisdiction.
• Technical service providers – Cloud, hosting, and technical infrastructure service providers that help operate the ECLbet platform. All such providers are bound by strict data processing agreements and are not permitted to use your data for any other purpose.

In all of the data-sharing cases described above, ECLbet ensures that all recipients comply with data protection standards at least equivalent to those we uphold ourselves. Binding written agreements are in place to enforce this.

Platform ECLbet uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how players interact with our platform. Below are the types of cookies we use.

• Session Cookies – A session cookie that keeps you logged in during an active session. It is automatically deleted when you close your browser or log out of ECLbet.
• Preference Cookies – Saves your preferences and settings, such as your preferred language and display configuration, to deliver a more personalised experience each time you visit ECLbet.
• Security Cookies – Used to detect and prevent fraudulent activity, unauthorised access, and account intrusion attempts.
• Analytics Cookies – Collects anonymised usage data to help us understand how the ECLbet platform is used and identify areas for improvement. This data contains no information that can personally identify you.

You can manage cookie settings through your browser. However, disabling certain cookies — particularly session and security cookies — may affect the functionality of the platform ECLbet and your login experience. We recommend keeping cookies required for core platform functionality enabled.

As a player ECLbet and the owner of your personal data, you have certain rights regarding how your data is processed by us. ECLbet fully respects and supports the exercise of these rights.

To exercise any of the above rights, please contact our support team ECLbet via 24/7 live chat or email at support@eclbet.express. We will process your request within a reasonable timeframe and notify you of the action taken.

ECLbet only retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable laws and regulations. The following are our data retention guidelines.

• Active account data – Retained for as long as your ECLbet account remains active.
• Financial transaction records – Retained for a minimum of 7 years to comply with Malaysia's financial and taxation legal requirements.
• Security and access logs – Retained for 12 months for security investigation and fraud prevention purposes.
• Customer support records – Retained for 3 years from the date the case is resolved.
• Closed account data – Personally identifiable information is anonymised within 90 days of account closure, unless retention is required for ongoing legal purposes.

Once the retention period has expired or the data is no longer needed, ECLbet will delete or anonymise that data securely using industry-recognised data deletion procedures.

ECLbet reserves the right to update or amend this Privacy Policy from time to time in line with changes in legislation, technology, or our business practices. The date of the most recent amendment will always be clearly displayed at the top of this page.

For significant amendments that affect your privacy rights, ECLbet will endeavour to notify you via in-platform notifications or your registered email within a reasonable period before the amendments take effect. You are encouraged to review this Privacy Policy page periodically.

By continuing to use the platform ECLbet after any amendment to this Privacy Policy takes effect, you will be deemed to have accepted the updated terms. If you do not agree with the changes, you have the right to close your ECLbet account in accordance with the procedure set out in Terms & Conditions ours.

If you have any questions or concerns, or wish to exercise your privacy rights regarding the personal data held by ECLbet, please do not hesitate to reach us through any of the following channels.

• Live Chat – The fastest channel. ECLbet's Malay-speaking support team is available 24 hours a day, 7 days a week within the platform.
• Email – Send your privacy enquiries to support@eclbet.express. We will respond within 3 business days.

When contacting us regarding a privacy matter, please provide your ECLbet account username and clearly describe your request or concern so we can process it promptly and accurately. All privacy enquiries are handled with strict confidentiality and professionalism.